Support

Our Services

We provide all the services you need:

Support Line: 908-707-1201 Enter Support Portal
Compendial Pharmacopeia Version
Compendial Pharmacopeia Version

The CPV versions of our qualification and maintenance protocols have been harmonized to deliver broad Pharmacopeia compliance. These most advanced services are ideally suited for GxP-compliant installations.

Corrective Maintenance
Corrective Maintenance

Our Variable Pathlength Systems are designed to deliver years of reliable and robust performance. In the unlikely event repairs are required, our technicians are trained to troubleshoot the system, perform corrective maintenance, and verify the return to full functionality.

General Support
General Support

Our service personnel are ready for your call or email to help ensure your success. Your questions, comments and suggestions help us to continually improve.

Phone: +(US) (908) 707-1201 7:00 AM-5:30 PM EST
Email: support@ctechnologiesinc.com

Installation & Qualification
Installation & Qualification

Included with your purchase and also available anytime, we offer installation and qualification (IQOQ) services on all of our Variable Pathlength Solutions.

Method Support
Method Support

Are you new to Variable Pathlength Technology or measuring a new type of sample? Let us help you optimize your Slope Spectroscopy® method to deliver reliable results every time.

Preventative Maintenance
Preventative Maintenance

Our routine Preventative Maintenance (PM) service includes: “As Found” data, a thorough assessment of the condition of your Variable Pathlength Solution, a complete re-qualification and “As Left” data. Annual PM’s are recommended to keep your system functioning optimally.

Service Contracts
Service Contracts

Single and multi-year Service Contracts are available for our Variable Pathlength Solutions. Standard contracts include an annual PM Service and GxP Level contacts include two PM Services each year. For more details on all Service Contract benefits, contact us today.

Service Technicians/ASP
Service Technicians/ASP

Our certified Service Technicians and Authorized Service Providers are fully trained on our Variable Pathlength Solutions and Slope Spectroscopy® to fully support your qualification, implementation, method and validation success.

Support Library
Support Library

Looking for user manuals, training material, best practice guides, white papers, etc.? Our Support Library contains a wide range of self-serve resources to help you understand the power and capabilities of our Variable Pathlength Solutions.

Technology & Software Upgrades
Technology & Software Upgrades

Software updates, technology upgrades, new features, accessories and services are all made available to users through our Service Group. For the latest information, please contact us directly or visit our support site frequently.

Training
Training & Familiarization

We provide on-site and remote training for our Variable Pathlength Solutions. If you want an initial introduction for new team members or more advanced training on Slope Spectroscopy® to be your in-house expert, we can help.

Validation Support
Validation Support

After the initial IQOQ and training is done, we know there is more work to do and you are not on your own. We are committed to supporting your Variable Pathlength implementation until it is fully validated and in use.